Thank you for shopping at Pelikan Store Online. We hope you will enjoy using the products purchased on this website and visit us again soon!
We currently do not accept any returns and refunds on the products purchased on this website. Please make sure that you have your heart set on the products before making a purchase as all sales are final.
We allow for exchanges on products that are faulty or damage upon delivery. The products that are acceptable for exchanges due to manufacturing defects and faults are:
Customers have up to 30 days from date of purchase to send in the products to us for exchanges should the product be faulty or damaged. To be eligible for an exchange, the product must be:
Please send us an email at firstname.lastname@example.org and send the product to: No. 9, Pemaju U1/15, Seksyen U1, Hicom Glenmarie Industrial Park, 40150 Shah Alam, Selangor.
Once we receive the product, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of the exchange after inspecting the product. If your return is approved, we will initiate an exchange for the same product within 3 – 5 working days.
In the event the same product is no longer available for exchange, we will offer an alternative/substitute product in exchanged for the returned product. In the event there is no other alternative/substitute product, we will then offer a refund of the same amount via the same mode of payment.
Customers will be responsible for paying for own shipping costs for returning the product. Shipping costs are non-refundable. Contact us at email@example.com on how to return your product for exchanges.